Customer service and experience has been a growing priority for businesses, and in 2019 it is no different. Businesses want to meet the growing needs, questions and concerns of customers, and a call or contact centre is a central and pivotal point where these can all be addressed. While some...
Supermarket chain Morrisons is to start selling paper shopping bags in all its stores from May following customer concerns about plastic use. The UK’s fourth-biggest grocer will roll out the paper bags in Wales next week, followed by England and Scotland. It said the scheme will take 1,300 tonnes of plastic...
Pretty Green, the fashion brand founded by Liam Gallagher, has been rescued from administration by JD Sports. JD Sports will keep the flagship store in Manchester open, but 11 other stores and 33 concessions in House of Fraser will close, putting 97 jobs at risk. Pretty Green called in administrators last...
Online fashion giant Asos has changed its returns policy lengthening the time allowed for returns of unwanted items, but is threatening to investigate and “take action” if it notices anything unusual. It says if it suspects someone is actually wearing and returning goods or ordering and returning “loads”, it might deactivate...
Profits aside, the first worry of any business is to be able to break even. Break-even is the volume of sales that is needed to cover the expenses incurred in production. This is termed the break-even point. For this, you need to work out the contribution of each unit sold...
Lawsuits – even those with unsubstantiated claims – are a risk to every business. The problem for you as a business owner is that lawsuits are time-consuming and expensive to fight. If your case goes to trial, you can expect to spend hundreds of thousands of dollars. Even when you’ve done...
In terms of financing, your credit score is very important. Having a high credit score means you find it easier to acquire credit from various funding sources, while a low score means you won’t be able to get funding from any of them. However, having a bad credit score is...
Health secretary Matt Hancock today said a no-deal Brexit is “very unlikely” as the Prime Minister attempts to seal a Brexit deal with Labour. Hancock said securing the support of Labour MPs in the Commons was the only likelihood of Theresa May getting a withdrawal agreement through parliament. Corbyn is committed...
The risk of Britain stumbling into a “disorderly” no-deal Brexit is now “alarmingly high”, Bank of England governor Mark Carney has warned. He told Sky News that although “real progress” had been made preparing for leaving without a deal, it would still mean “lots of things to worry about”. And it...
Regional airline Flybe has cancelled dozens of Wednesday morning flights as it enters discussions over potential job losses. The company blamed an industry-wide shortage of pilots for the delays, as well as its own pilots taking holidays. Flights from Belfast City Airport and Birmingham are among those affected. Most of the...